THE SOCIAL BARBER — APPOINTMENT POLICIES

Appointment Policies:

Appointments at The Social Barber are valuable and have been reserved specifically for you. We do our best to provide excellent service and consistency every time and we ask our customers to do the same.  We ask that when making an appointment, you do your best to keep that appointment.  While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, we kindly ask that you notify us 24 hours prior to your scheduled appointment time.  A valid credit card may be required to be on file to reserve your appointment at The Social Barber.  Finally, our last appointment will be scheduled 30 minutes before our closing time. The following policies will be implemented to ensure we can accommodate all of our valued clients as efficiently and effectively as possible.

Appointment Cancellation and Appointment Rescheduling Policy:

We require a minimum 24-hour advance notice for any appointment cancellations or rescheduling of appointments.  Our online booking software will also allow you to cancel your appointment.  For any cancellations or rescheduling of appointments less than 24 hours, we will require the client to leave a card on file to reserve future appointments.  Furthermore, if an appointment is cancelled or rescheduled less than 24 hours, the client will be charged 50% of the cost of the missed services to the credit card on file.

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No Show Policy:

Failure to completely show up for a scheduled appointment without canceling it online, by phone, by text or by email (no call, no show), creates large gaps in the service provider's schedule, leaving them under booked and without pay. This may require the customer to leave a card on file to reserve future appointments and may cause a client to lose their online booking privileges.  Furthermore, the client will be charged for the full price of the missed services to the credit card on file.

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Late Arrivals:

To ensure we deliver the best possible service, we have allocated the necessary time to complete each service.  Arriving on time for your scheduled services ensures the proper time necessary for us to comfortably complete your services.  We cannot satisfactorily complete those services if a client arrives more than 10 minutes late.  If a client arrives more than 10 minutes late, the client may be asked to wait or may asked to be rescheduled.

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Online Booking and Spa Services:

We will require a credit card on file when booking any appointment online.  We will also require a credit card on file when booking one of our spa services which is our Nail Care, Skin Care and Massage Therapy services. 

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Services for Children:

Thank you for considering The Social Barber for your little gentleman's haircut. When considering our shop, please keep in mind that we are also a spa for the gentlemen and we are trying to create a relaxing environment for all our customers. If your child cries, screams, moves, needs to be held, or sit with an adult, we may not be able to perform the service, or we may not be able to continue the service we have already started. We also care deeply about the safety of our customers; we have barber chairs, fixtures and sharp instruments that we work with. Our shop is not set up as a place for children to run, play, etc. Please consider these items when scheduling an appointment for your child.

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Service Adjustments:

Our goal is to help you look and feel great - period. We do not offer refunds on services, but we are happy to make things right. If for any reason you are not satisfied with your service(s), you may contact us within 48 hours of your service(s) for any changes you require. If you request and/or require additional services to achieve your desired look, you will be charged full price for those services.